Refund and Returns Policy

Please read our policy below very carefully before starting your return/exchange.

Overview

At UpLeveled Living, we take pride in creating unique, custom-made products for our customers. As a small, custom business, our items are produced only once they are ordered, ensuring their exclusivity. However, due to the personalized nature of our products, we regret to inform you that we do not accept returns. Please read our policy carefully to understand our approach.

No Returns Policy

No Returns: We do not accept returns for any reason, including buyer’s remorse, incorrect size, or change of mind.
Custom-Made Products: Each item is custom-made based on your order, making it unique and non-returnable.
Quality Assurance: We thoroughly inspect all products before shipping to ensure they meet our quality standards.

Damaged or Defective Items

Quality Guarantee: If your item arrives damaged or defective, please contact us within 30 days of product delivery.
Free Replacement or Refund: We will provide a free replacement or issue a refund for damaged or defective items.

Exchanges (Limited Circumstances)

Size or Color Exchange: While we generally do not offer exchanges, we understand that sizing can be tricky. If you received an incorrect size, please contact us within 14 days of delivery.
Exchange Process: We’ll guide you through the exchange process, and you’ll be responsible for return shipping costs.

How to Contact Us

If you have any questions or need assistance, our customer support team is here to help:

Email: support@upleveled.shop

Additional Information

Shipping Errors: If we made an error in fulfilling your order (e.g., wrong design, color, or size), please contact us immediately.
Legal Obligations: While we strive to maintain a no-returns policy, please be aware that certain countries’ consumer protection laws may require us to accept returns or exchanges. We will comply with applicable legal requirements.

Thank you for choosing UpLeveled Living for your unique products!